Terms & Conditions

Cleaning Sessions Co.

🧼 About Us

We’re a locally owned and operated cleaning business, fully bonded and insured.

📐 Square Footage & Pricing

Square footage is verified using public listings (Zillow, Realtor, etc.).
Homes over 6,000 sq ft require a phone call for custom pricing.
One-time deep cleanings & Solo Cleaner Services require a $75 deposit.
Recurring Cleaning Services require a $50 deposit.
Pricing is based on the condition of the home and is subject to change upon inspection. We will never exceed the quoted amount without your consent.

🔁 Recurring Services

First-time clients must start with a One-Time Deep Clean unless:
- You’ve had a professional cleaning within the past 30 days and can provide proof.

✅ Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee.

Touch-ups include:

Re-cleaning specified areas (not the entire home).
Must be requested within 48 hours of your cleaning.

Not included:

Refunds or discounts in place of touch-ups.
Requests after 48 hours.

* Minimum Pricing *

Our Minimum price per cleaning sessions is $150. Coupons that drive the quoted priced under $150 will receive an add on charge to make the minimum total price $150

⏰ Arrival Windows & Access

Cleaning teams arrive between 8 AM – 4 PM.
You’ll receive a text when your cleaner is en route.
If no one is home, please provide access info in advance.
If we cannot enter within 20 minutes, a cancellation fee will apply.

📝 Travel Fee

Our standard service area is within 15 miles of 625 E Whitaker Mill Rd, Raleigh, NC 27608. For jobs located 15 miles or more away we apply a travel fee of $20 to cover the additional time & fuel.

🔄 Reschedules, Skips & Lockouts

Your recurring spot is reserved for your home and cleaner.
We recommend rescheduling vs. skipping to keep consistency.
Lockouts (no access) are subject to a 35% service charge.

❌ Services We Do Not Provide

Move heavy furniture
Wash dishes or laundry (Allowed with Solo Cleaner Services)
Clean outdoor areas, garages, walls
Climb bunk beds or use ladders above 3 steps
Handle biohazards or pet waste
Post-construction cleaning (must be pre-cleaned)

We ask that surfaces and floors be picked up before arrival.

📢 Communication & Feedback

We encourage feedback after every visit! Text, call, or email us with any concerns—we’re here to help.

👥 Cleaning Teams

We aim to send the same team, but it may vary.
All cleaners are employees, not contractors.
Trainees may accompany trainers. Let us know 24 hours in advance if you prefer no trainees.
Soliciting employees for outside work violates our agreement and may incur a finder's fee of up to 6 months' wages.

🧹 Equipment & Supplies

Please provide a working vacuum and toilet brush per bathroom.
We supply all other tools and products.
Use of your own cleaning products waives our liability for any damage caused.

🛠️ Damage & Liability

We’re insured for damages caused by negligence.
We are not responsible for wear and tear or items that break due to poor installation, age, or fragility (e.g., blinds, faucets, handles).

📸 Photos

Occasional photos may be taken for quality assurance only. These are never shared or published.

🧺 Clutter & Safety

Homes must be clutter-free to ensure efficient service.
Our team cannot move large items or clean hazardous materials.
Staff must wear shoes for safety.

🚨 Alarms & Security

Please deactivate alarms or provide codes.
We are not liable for alarm triggers.

🐾 Pets

Pets must be secured.
Hypoallergenic Pets: An additional 6% will be added to your service subtotal
Non-Hypoallergenic Pets: An additional 12% will be added to your service subtotal
We will not clean if pets present a safety risk.
We will not clean if pets present a safety risk.
We do not clean flea infestations or excrement.

🌧️ Rescheduling for Weather or Holidays

Service may be rescheduled in cases of unsafe weather or holidays. Driveways/Parking must be safe and accessible.

💳 Payment & Fees

Payment is due on the day of service via credit card on file.
We do not accept cash or checks.
If payment fails:
- $10 fee after 3 business days
- $35 fee after 30 days, repeating monthly
- Accounts 90+ days past due will be sent to collections

📅 Cancellation Policy

Less than 24 hours' notice = 35% charge of total service
Lockouts are charged the full cleaning price.

🚫 Suspension of Service

Service is suspended if fees are unpaid.
Unpaid accounts after 30 days are considered terminated.

⚖️ Collections

If your account goes to collections, you are responsible for all fees, including legal and collection costs.

📞 Contact Us

Office Hours: Monday–Friday, 7:30 AM – 5:00 PM
After-hours: Text, voicemail, and email are available.