Frequently Asked Questions
Find quick answers about Cleaning Sessions Co.’s house cleaning services in Raleigh and Cary, including deep cleaning, recurring cleaning, move-in/move-out cleaning, pricing, what’s included, and how to book.
Pricing & Booking
HOW DO I BOOK A CLEANING?
You can book your cleaning directly on our website once you have created a site login, calling or texting us directly at 984-303-6824, or by email (cleaningsessionsco@gmail.com)
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HOW MUCH DOES A CLEANING COST?
Our pricing is dependent directly on your homes square footage and your preferred service type (one time deep clean, recurring cleaning, or move in/move out cleaning).
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You can get an instant quote online by entering your homes square footage on our calculator which you can find at this link: Instant Cleaning Quote
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You can also submit your information through our quote form with the link here: Price Quote Form
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DO YOU REQUIRE A DEPOSIT?
For first time customers we require a deposit.
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One Time Deep Cleaning Deposit $75
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Recurring Cleaning Deposit $50
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Move In/Move Out Deposit $125
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DO I NEED TO CREATE AN ACCOUNT TO BOOK ONLINE?
Yes accounts are required to book online.
We require accounts to be created for online bookings as your account information will be saved for speedy checkouts in the future or rebooking of services.
Even if we allowed the guest checkout feature for online bookings you would not be able to cancel or modify your booking online as your account information would not be saved.
House Prep & What's Included
HOW CAN I GET MY HOME READY FOR THE CLEANING?
We ask that surfaces and floors be picked up before arrival
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Sinks free of dishes, pots, and pans to allow through cleaning of the sink area
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For add on services such as the interior fridge cleaning, interior oven cleaning, and interior kitchen cabinets/drawers they must be completely emptied in advance
WHAT'S INCLUDED IN A CLEANING?
Our cleaning service includes the tasks covered by the service type you choose, such as dusting, wiping surfaces, cleaning bathrooms, kitchen cleaning, vacuuming, and mopping. Deep cleaning includes more detail and buildup removal, while recurring cleaning focuses on maintaining the home between visits.
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You can find our full list of exactly what's included here: Our Cleaning Checklist
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HOW LONG DOES A CLEANING TAKE?
We aim to complete One Time Deep Cleaning's in 3-4 hours, Recurring Cleanings in 1.5-2 hours, and Move In/Move Out Cleanings in 4-5 hours. However doing a complete and through job to 100% satisfaction of our customers is our main priority.
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WHAT IS THE DIFFERENCE BETWEEN A ONE TIME DEEP CLEANING & RECURRING CLEANING?
A deep cleaning is more detailed and focuses on areas that need extra attention, buildup removal, and a full reset of the home. A regular or recurring cleaning is meant to maintain that level of cleanliness over time with routine upkeep.
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CAN I ADD EXTRAS LIKE INSIDE THE FRIGE, OVEN, OR WINDOWS?
Yes, cleaning inside of fridges and ovens is an add on charge. Likewise for cleaning interior windows.
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DO I NEED TO BE HOME DURING THE CLEANING?
No, you do not need to be home as long as we have the proper access instructions.
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CAN I MAKE SPECIAL INSTRUCTIONS FOR MY CLEANING SERVICE?
Yes, absolutely. You can leave special instructions for your cleaning, and we’ll do our best to follow them. If there’s anything specific you want us to focus on, avoid, or handle a certain way, just let us know ahead of time.
ARE YOU FULLY INSURED AND BONDED?
Yes, absolutely. We are fully insured and bonded to bring you peace of mind and have you covered.
PETS & SUPPLIES
DO YOU CLEAN HOMES WITH PETS?
Yes, absolutely. We’re comfortable cleaning in homes with pets and will work carefully around them.
SHOULD I SECURE MY PET BEFORE THE CLEANING?
If your pet is shy, anxious, or likes to wander, it’s best to keep them in a safe area during the visit.
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ARE YOUR CLEANING PRODUCTS SAFE FOR PETS?
We use standard cleaning products and handle them carefully. If you have any concerns or special requests, we’re happy to accommodate them when possible.
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DO YOU BRING YOUR OWN SUPPLIES?
Yes! We will bring all the supplies needed! There is no need for you to provide any supplies!
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CAN YOU USE MY VACUUM?
If you want us to use only your vacuum(s), please provide at least two working vacuums. If fewer than two are available, a 20% service fee will apply because of the extra time required.​
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WHAT HAPPENS IF I ASK YOU TO USE MY CLEANING PRODUCTS?
We can use your cleaning products, but a 20% service fee will apply since unfamiliar products can take additional time and care to use properly.
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IS THERE A MINIMUM AMOUNT OF SUPPLIES I NEED TO PROVIDE IF I WANT YOU TO EXCLUSIVELY USE MY PRODUCTS?
Yes, if you want us to exclusively use your cleaning products please provide at least:
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4 bottles of all purpose cleaner
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4 bottles of dish soap
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3 bottles of glass cleaner
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2 bottles of bathroom cleaner
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CAN BOTH EQUIPMENT AND SUPPLY FEES APPLY AT THE SAME TIME?
No. The equipment and supplies fee is capped at 20% of the service total, and if both apply, only one fee will be charged
SCHEDULING, RESCHEDULING & POLICIES
HOW DO I KNOW MY BOOKING IS CONFIRMED?
Once your appointment is scheduled, you’ll receive an email confirming the date, time, and service details.
CAN I CHOOOSE MY APPOINTMENT TIME?
Yes, you can select a preferred appointment time when booking.
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WILL YOU ARRIVE EXACTLY AT THE SCHEDULED TIME?
We make every reasonable effort to arrive on time, but exact arrival cannot always be guaranteed due to traffic, weather, or earlier appointments running long. We have an arrival window of 2 hours within the scheduled appointment time.
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WHAT HAPPENS IF I NEED TO CANCEL OR RESCHEDULE?
If you cancel or reschedule with at least 48 hours’ notice, your deposit is retained and may be applied to a future appointment.​
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WHAT IF I CANCEL OR CHANGE MY APPOINTMENT LESS THAN 48 HOURS IN ADVANCE?
Cancellations or reschedules made with less than 48 hours’ notice are subject to a fee equal to 100% of the total booking amount.
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WHAT HAPPENS IF NO ONE IS AVAILABLE TO LET YOU IN?
If access is not provided for the scheduled service and no notice was given, it will be considered a missed appointment and a fee equal to 100% of the total booking amount will apply.
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ARE DEPOSITS REFUNDABLE?
Deposits are non-refundable unless Cleaning Sessions Co. cancels the appointment due to unforeseen circumstances such as illness or emergency
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CAN I USE MY DEPOSIT FOR A FUTURE APPOINTMENT?
Yes, if you reschedule with at least 48 hours’ notice, your deposit can be applied to a future cleaning appointment.
PAYMENTS, SATISFACTION GUARANTEE & TIPPING
DO I PAY BEFORE OR AFTER THE CLEANING?
Payment is due on the day of service using the card on file, Venmo, or Zelle. We do not accept cash or checks for payment of the service.
DO YOU OFFER A SATISFACTION GURANTEE?
Yes. We stand behind our work with a Satisfaction Guarantee. If something was missed, let us know within 48 hours and we can arrange a touch-up for the specific area.
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DOES THE SATISFACTION GURANTEE INCLUDE REFUNDS?
Our Satisfaction Guarantee is focused on touch-ups for legitimate quality concerns, not refunds or discounts.
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DO I NEED TO TIP?
Tipping is totally optional, but always appreciated if you feel the team did a great job.​
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LOCATION/SERVICE AREA
DO YOUR SERVE RALIEGH & CARY?
Yes. Raleigh and Cary are both within our service area.
WHAT AREAS DO YOU COVER?
We currently serve Wake County and Durham County, including Raleigh, Cary, North Raleigh, Durham, Morrisville, Apex, Fuquay-Varina, Garner, Holly Springs, and Wake Forest. If you’re not sure whether you’re in range, send us your address or zip code and we’ll confirm.
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DO YOU HAVE A LONG DISTANCE FEE?
Our standard service area is within 15 miles of 625 E Whitaker Mill Rd, Raleigh, NC 27608. For jobs located 15 miles or more away we apply a travel fee of $20 to cover the additional time and fuel.​
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SERVICE RESTRICTIONS
DO YOU MOVE HEAVY FURNITURE AND APPLIANCES?
We do not move heavy furniture or appliances
WHAT SERVICES DO YOU NOT INCLUDE?
We do not perform the following services:
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Guarantee that some stains, hard water deposits, mold, and damage caused by prolonged neglect or surface deterioration may not be fully removable.​
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Wash dishes or laundry (acceptable with solo cleaner service)
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Clean outdoor areas such as porches and garages
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Clean interior walls
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Handle biohazards or pet waste
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DO YOU PERFORM POST CONSTRUCTION CLEANINGS?
We do not perform post construction cleanings. These homes must be precleaned of construction debris and dust.
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